Terms and Conditions

1. Terms and Conditions

2. Jurisdiction, Data Protection, Copyright

1.1 Terms and conditions

In this document “conditions” means these terms and conditions of sale; “contract” means the contract for the sale by Tinsmiths (us) and purchase by you of our Goods and/or Services; “goods” means made to measure curtains, blinds, cushions and/or soft furnishings or any other goods supplied by us following your order; “order” means an order made by you for the supply of goods by us; “price” means the price of goods and services ;  “us” means Tinsmiths whose place of business is 8a High Street, Ledbury, Herefordshire HR8 1DS; “you and your” means the person who buys or agrees to buy Goods and/or services from us.

1.2 Orders

Orders are accepted on receipt of 50% of the order value and confirmation from you that all details itemised on our written quotation and fabric cutting are correct. The process is described fully on our website.

1.3 Samples

We provide cuttings of your chosen fabric with confirmation of your order specification. Approval of the fabric is made by you before we accept the order.

1.4 Measuring

Goods are manufactured in accordance with the measurements provided by you. Please follow the instructions on how to measure which are available on www.tinsmiths-made-to-measure. If you are unsure please call us for advice and clarification. We cannot accept the return of goods incorrectly measured by you.

1.5 Delivery

Your order will take between 3-5weeks to make from the date of order confirmation, unless a specific date has been arranged or otherwise advised. If your chosen fabric is out of stock, delays may occur and we will notify you of these as soon as we can. Occasionally, and without notice manufacturers may discontinue a fabric; we will notify you immediately we are aware this is the case.


When your order is ready for delivery we will call you for a final payment, including delivery cost: at this point we check delivery address details and decide on the best day for delivery.

1.6 Quotations, pricing, cancelling, errors, refunds and payment

We give a firm quotation which is valid for three months. Occasionally, and without notice manufacturers may discontinue a fabric; we will notify you immediately we are aware this is the case.

1.6.1 Pricing

We will confirm the price of goods ordered, including delivery when you place your order.

1.6.2 Price changes

We reserve the right to change prices and specifications without notice.

1.6.3  Payment

We require a 50% deposit payment when you place an order with the balance due prior to despatch.

1.6.4 Cancellation and Refunds

Because all our products are made to measure to your specific measurements and requirements, they cannot be resold and are not subject to the Distance Selling Regulations. It is vital, therefore, that you check order details before confirming your order with us. If you wish to cancel the only opportunity for this is between placing your order (this is when we take a deposit) and you confirming the order details with us, which we ask you to do by telephone or e-mail.  Once order details are confirmed the order cannot be cancelled.

1.6.5 Errors

If an incorrect quotation, listing  or  order confirmation is given at an incorrect price due to a technical, administrative or other reason, we reserve the right to refuse the order whether or not the order has been charged to your credit or debit card, funds received by electronic transfer, cheque or cash. In this instance we will refund the charge in the same manner.

2.0 Jurisdiction

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

2.1 Copyright

All rights, including copyright, for this website are owned by or licensed to Tinsmiths

Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Tinsmiths.

You may not modify, distribute or re-post anything on this website for any purpose.

2.2 Data Protection

When you make an order with us we will record personal information including name, billing and delivery addresses, contact information. We use at the time of payment, but do not store credit card information.

We will pass on personal information to a third party only for the fulfillment of the order ie. to our courier to effect delivery and contact if necessary. We will not pass on details to other third parties including for marketing use. We may contact you with our own marketing information and will include an opportunity to opt-out of this every time we contact you.

2.3 Consumer Protection (Distance Selling) Regulation 2000

The Distance Selling Regulations, which allow a seven day “cooling off” period after ordering and a right to cancel an order within this period, do not apply to “personalized goods or goods made to a consumer’s specification” thereby excluding all Tinsmiths made to measure products.



  • What our customers say...

    I'm so pleased with the hall curtain you made for me and which safely delivered last week. It's an absolute joy - it's beautifully made, it fits the door snugly, and it's definitely keeping the hallway clear of draughts! Your measurements were spot-on as there's a nice balance between the fullness and the bulk - the curtain sits comfortably behind the door when it's open. So a triumph all round.

    E.Hallett, London